Optimum
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Golf
Technologies
Analytics Dashboard
Aide AI Support Assistant
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Analytics
Optimum Golf Technologies
Last 24 Hours
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Overview
Total Sessions
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Conversations handled by Aide
Bot Resolved
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Resolved without human agent
Escalated
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Forwarded to support team
Avg Messages
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Per session
Satisfaction
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Customer rating / 5
Business Impact
Agent Cost Saved
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Calculated from actual bot session time × first-liner hourly rate
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Active Support Time
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Avg. Per Session
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Tickets Deflected
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Out-of-Hours
Activity Pattern
Peak Hours Heatmap
Session volume by day and hour — highlights when your customers need help most
No hourly data yet
Performance
Outcome Breakdown
Sessions Over Time
Languages
Conversations by Language
Language Breakdown
No language data yet — populates as conversations happen
Resolution Trend
Resolution vs Escalation Rate
Fault Trends
Top 5 Faulty Products
Top 5 Escalated Topics
No escalated topics yet — data populates when sessions are escalated
Session Breakdown
Session Activity
No data yet