Optimum
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Golf
Technologies
Analytics Dashboard
Aide AI Support Assistant
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Analytics
Optimum Golf Technologies
Last 24 Hours
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Overview
Total Sessions
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Conversations handled by Aide
Bot Resolved
—
Resolved without human agent
Escalated
—
Forwarded to support team
Avg Messages
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Per session
Satisfaction
—
Customer rating / 5
Business Impact
Agent Cost Saved
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Calculated from actual bot session time × first-liner hourly rate
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Active Support Time
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Avg. Per Session
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Tickets Deflected
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Out-of-Hours
Activity Pattern
Peak Hours Heatmap
Session volume by day and hour — highlights when your customers need help most
No hourly data yet
Performance
Outcome Breakdown
Sessions Over Time
Languages
Conversations by Language
Language Breakdown
No language data yet
Resolution Trend
Resolution vs Escalation Rate
Fault Trends
Top 5 Faulty Products
Top 5 Escalated Products
No escalated sessions yet
Session Breakdown
Session Activity
No data yet
Aide
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History
Monthly performance archive
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Month-over-Month Trend
Sessions per Month
Resolution vs Escalation Rate %
Compare Two Months
Month A
vs
Month B
Green/red shows how Month A compares to Month B. For tickets raised, fewer is better.
All Captured Months
No data yet