Optimum
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Golf
Technologies
Analytics Dashboard
Aide AI Support Assistant
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Analytics
Optimum Golf Technologies
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Overview
Total Sessions
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Conversations handled by Aide
Bot Resolved
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Resolved without human agent
Escalated
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Forwarded to support team
Avg Messages
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Per session
Satisfaction
—
Customer rating / 5
Business Impact
Agent Cost Saved
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Calculated from actual bot session time × first-liner hourly rate
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Active Support Time
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Avg. Per Session
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Tickets Deflected
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Out-of-Hours
Activity Pattern
Peak Hours Heatmap
Session volume by day and hour — highlights when your customers need help most
No hourly data yet
Performance
Outcome Breakdown
Sessions Over Time
Languages
Conversations by Language
Language Breakdown
No language data yet
Resolution Trend
Resolution vs Escalation Rate
Fault Trends
Top 5 Faulty Products
Top 5 Escalated Topics
No escalated topics yet
Why People Message
First Message from Every Session
Captured on the first user turn — includes abandoned, resolved, and escalated sessions
All
Abandoned
Bot Resolved
Escalated
No session data yet
Session Breakdown
Session Activity
No data yet